Refund policy

Because our products are made to order, we do not accept returns for change of mind (wrong size, color preference, or buyer’s remorse).
However, if there is an issue with your order, we will make it right.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or you received the wrong item, contact us within 30 days of delivery.

Please include:

• Order number

• Photos of the item and packaging

• A short description of the issue

We will offer a free replacement or a refund, depending on the situation.

Exchanges

If you need a different size, contact us and we’ll help. (If you don’t actually offer exchanges, remove this section.)

Refund timing

Approved refunds are issued to the original payment method. Processing times vary by bank but typically take [3–10] business days.

Contact Details

Company Name: VIVIDLINE DESIGN LLC

Website Name: Ringer Tee

Phone Number: +212660150569

Email: support@ringertee.net

Physical Address: 30 N Gould St ste n, Sheridan WY 82801, United States

Customer Support: Monday–Friday, 9:00 AM – 5:00 PM (EST).

We respond within 1 business day.